EFFICIENCY OF PUBLIC AND MUNICIPAL SERVICES IN REGIONS: SOCIOLOGICAL ANALYSIS

Abstract

The article examines the features and factors of the effectiveness of the present implementation of state and municipal services on the example of regional offices. At the federal and municipal levels, uniform patterns are manifested in the field of assistance of authorities to business entities. The author emphasizes that one of the factors that reduce the efficiency of state and municipal services is corruption practices. The article presents the results of a regional expert-analytical study, where representatives of business and government (Saratov, Volgograd, Ulyanovsk) acted as experts. The research goal is to identify and analyze the work of state and municipal authorities, barriers in the provision of services to entrepreneurs, including through the prism of corruption risks. The points of view and assessments of this work of experts - representatives of government bodies on the one hand and representatives of entrepreneurship on the other hand - are compared. Factors of increasing the efficiency of services of state and municipal authorities are analyzed and ranked: optimization of documents required for the provision of a service; strengthening the personal responsibility of officials for compliance with regulations; monitoring the quality and availability of services to entrepreneurs; imposition of sanctions for the lack of regulations and violations of service quality standards; reducing the number of grounds for refusing to provide services. The author notes the expert support for the requirement to personify the responsibility of officials for compliance with regulations as the main subjective factor and the basis for the effectiveness of government services. As the main barriers to the quality provision of the services under consideration, representatives of expert groups on the part of business and government name the classic signs of the corruption-generating nature of regulations: inconsistency and discrepancy between norms and the presence of gaps in legislation.